Privacy Policy
Effective date: 18 July 2026
Last reviewed: 18 July 2026
1. Introduction
QuickMax Auto & Diesel – Harare respects your privacy and is committed to protecting the personal information that you share with us.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, book a vehicle for inspection, servicing or repair, visit our workshop, or enter into a customer, supplier or commercial relationship with us.
For the purposes of this Privacy Policy, “QuickMax”, “we”, “us” and “our” refer to QuickMax Auto & Diesel – Harare.
QuickMax Auto & Diesel – Harare
Plot 92
Snake Park
Harare
Zimbabwe
Email: hello@quickmaxautoanddiesel.com
Website: www.quickmaxautoanddiesel.com
We aim to process personal information fairly, lawfully, transparently and securely, in accordance with applicable data protection requirements in Zimbabwe.
2. Personal Information We May Collect
The personal information we collect will depend on how you interact with us and the services you request.
Contact Information
We may collect your full name, telephone number, email address, residential or business address, billing address and preferred method of contact.
Vehicle Information
We may collect information about your vehicle, including its make, model, registration number, chassis or vehicle identification number, engine number, mileage, fuel type, service history, repair history and details of reported faults.
We may also record diagnostic results, fault codes, photographs of the vehicle or its components, parts fitted, work completed and recommendations for future maintenance.
Booking and Transaction Information
We may collect information about the services you request, appointment dates, quotations, invoices, payment records, repair authorisations, warranties, parts ordered and communications relating to your vehicle.
We do not ordinarily retain complete bank card details. Where electronic payments are processed, the relevant bank, mobile money operator or payment provider may process your payment information under its own privacy arrangements.
Business and Fleet Information
Where we provide services to a company, organisation or fleet operator, we may collect the business name, company contact details, fleet manager details, authorised representative details, driver information, vehicle schedules, purchase order information, account information and billing details.
Website and Technical Information
When you visit our website, certain technical information may be collected automatically, including your internet protocol address, browser type, device type, operating system, pages visited, approximate location, referring website and the date and time of your visit.
Communications
We may retain copies of emails, website enquiries, WhatsApp messages, social media messages, telephone notes and other communications relating to your enquiry, booking, vehicle or customer account.
Workshop Security Information
Where security cameras are installed at our premises, images may be recorded for the protection of customers, staff, vehicles, property and workshop equipment. Appropriate notices will be displayed where CCTV is in operation.
3. How We Collect Personal Information
We may collect personal information directly from you when you contact us, complete a website form, request a quotation, arrange a booking, visit our workshop or authorise vehicle repairs.
We may also receive information from a vehicle owner, driver, fleet manager, employer, insurer, supplier or another person acting with your authority.
Certain technical information may be collected automatically through website cookies, server logs, analytics services and security tools.
Please ensure that you have the necessary authority or permission before providing us with personal information concerning another person.
4. How We Use Personal Information
We may use personal information to respond to enquiries, arrange appointments, inspect vehicles, diagnose faults, prepare quotations and obtain approval before carrying out repairs.
We may also use your information to provide servicing, maintenance, tyre, wheel alignment, electrical, diagnostic, diesel engine and mechanical repair services.
Your information may be used to order parts, source tyres, issue invoices, process payments, administer warranties, maintain vehicle records and communicate progress updates.
Where you are a commercial or fleet customer, we may use your information to manage service schedules, planned maintenance, vehicle inspections, commercial accounts and fleet records.
We may also use personal information to improve our services, manage complaints, protect our business, prevent fraud, maintain website security, comply with legal obligations and establish, exercise or defend legal claims.
5. Our Basis for Processing Personal Information
We will only process personal information where we have a proper reason to do so.
Providing a Requested Service
We may process your information where this is necessary to provide a quotation, arrange a booking, inspect or repair your vehicle, order parts, process payment or administer a warranty.
Consent
We may rely on your consent where you have made a clear and informed choice, including for certain marketing communications, optional cookies or other voluntary services.
You may withdraw consent at any time by contacting us. Withdrawal of consent will not affect processing that took place lawfully before consent was withdrawn.
Legitimate Business Purposes
We may process information where this is reasonably necessary to manage our business, maintain customer and vehicle records, improve our services, prevent fraud, respond to complaints and protect our website, premises, staff and customers.
Legal Obligations
We may process and retain information where this is required for accounting, taxation, regulatory, insurance, law enforcement or other legal purposes.
6. Vehicle Records
We may maintain records of work completed on your vehicle, including the vehicle registration number, mileage, reported faults, diagnostic codes, inspection findings, work authorised, parts fitted, dates of service and warranty details.
These records help us provide continuity of service, understand the vehicle’s maintenance history, respond to warranty enquiries and make informed recommendations about future repairs or servicing.
Where vehicle information can be linked to an identifiable owner, driver or business representative, it will be treated as personal information.
7. Sharing Personal Information
We do not sell personal information.
We may share limited personal information with trusted third parties where this is reasonably necessary to provide our services or manage our business.
These third parties may include parts suppliers, tyre suppliers, specialist repairers, subcontractors, diagnostic support providers, website hosting companies, email providers, payment processors, banks, mobile money operators, accountants, insurers, auditors, legal advisers and debt recovery providers.
We may also disclose information to government, regulatory, judicial or law enforcement authorities where required or permitted by law.
We will aim to provide third parties with only the information reasonably necessary for the relevant purpose.
8. International and Cross-Border Processing
Some website, email, communications, social media, analytics or cloud storage providers may process information using systems or servers located outside Zimbabwe.
Where personal information is transferred or accessed internationally, we will take reasonable steps to ensure that it is handled securely and in accordance with applicable data protection requirements.
9. Cookies
Cookies are small files placed on your device when you visit a website.
Our website may use cookies that are necessary to operate the website, maintain security, remember visitor preferences, process contact forms and improve website performance.
We may also use analytics cookies to understand how visitors use the website, which pages are viewed and whether the website is functioning effectively.
Where non-essential cookies are used, visitors may be given a choice about whether to accept them.
You can restrict or delete cookies through your browser settings. Disabling certain cookies may affect how some website features operate.
10. Website Analytics
We may use website analytics tools to understand how many people visit our website, which pages they view, how they arrived at the website and which devices or browsers they use.
This information helps us improve website performance, content and usability.
Where reasonably possible, analytics information will be aggregated or minimised.
11. Contact Forms and Email
When you submit a contact, quotation or booking form, the information you provide will be sent to us so that we can respond to your enquiry.
Please do not use an ordinary website form or unencrypted email to send unnecessary sensitive information, passwords, complete bank card details or identity documents.
Website enquiries may be retained for an appropriate period so that we can respond, prepare a quotation, manage a booking, maintain a record of the conversation or resolve a complaint.
12. WhatsApp and Social Media
Where you contact us through WhatsApp, Facebook, Instagram or another third-party platform, your information may also be processed by the operator of that platform.
These platforms operate under their own terms and privacy policies. We encourage you to review the relevant platform’s privacy information before sending personal or confidential information.
Messages received through these channels may be transferred into our customer, booking or vehicle records where necessary to deal with your enquiry.
13. Marketing Communications
We may send service reminders, maintenance notices or promotional information where you have consented, where you are an existing customer and the communication relates to similar services, or where the communication is otherwise permitted by law.
Marketing communications will identify QuickMax Auto & Diesel and provide a reasonable way for you to opt out.
You may ask us to stop sending marketing communications at any time by replying to the message or emailing hello@quickmaxautoanddiesel.com.
We may retain a minimal record of your opt-out request to ensure that your preference continues to be respected.
14. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, disclosure, misuse or destruction.
These measures may include password-controlled systems, restricted staff access, secure website connections, software updates, malware protection, secure backups, confidentiality requirements and physical security at our premises.
Paper and electronic records will be stored and disposed of using appropriate security measures.
No internet transmission or electronic storage system can be guaranteed to be completely secure. However, we will take reasonable steps to prevent, identify and respond to security incidents.
15. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
This may include the period necessary to provide services, administer warranties, maintain vehicle histories, meet accounting and tax obligations, resolve complaints and establish or defend legal claims.
Retention periods may vary depending on the type of information and the reason it is held.
When information is no longer required, we will take reasonable steps to delete, anonymise or securely destroy it.
16. Your Privacy Rights
Subject to applicable law and any lawful limitations, you may have the right to request information about how your personal information is processed.
You may also have the right to request access to personal information held about you, ask for inaccurate information to be corrected, object to certain processing, withdraw consent, or request deletion or restriction in appropriate circumstances.
To make a privacy request, please email hello@quickmaxautoanddiesel.com.
Please include your name, contact details, a clear description of your request and sufficient information to help us locate the relevant records.
We may need to verify your identity before releasing, correcting or deleting personal information.
17. Children’s Information
Our website and automotive services are not directed specifically at children.
We do not knowingly seek to collect personal information directly from children without appropriate involvement from a parent, guardian or authorised adult.
Where we become aware that a child’s information has been collected unnecessarily, we will take reasonable steps to remove it.
18. Third-Party Websites
Our website may contain links to social media platforms, map providers, news publishers, payment services, suppliers and other third-party websites.
We do not control the privacy practices, security or content of third-party websites.
When you follow an external link, the relevant organisation may collect information from you under its own privacy policy.
Any automotive news section on our website may provide links to third-party articles. QuickMax Auto & Diesel does not own those articles and is not responsible for the privacy practices of the original publishers.
19. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, website features, technology, legal requirements or service providers.
The latest version will be published on this website with an updated effective or review date.
Material changes may also be communicated through the website or another appropriate channel.
20. Complaints
Please contact us if you have a concern about how we have collected, used, stored or disclosed your personal information.
We will take privacy concerns seriously and aim to investigate and respond appropriately.
QuickMax Auto & Diesel
Plot 92
Snake Park
Harare
Zimbabwe
Email: hello@quickmaxautoanddiesel.com
You may also have the right to raise a complaint with the appropriate data protection or regulatory authority in Zimbabwe.
21. Contact Us
Questions about this Privacy Policy or the use of your personal information should be directed to:
QuickMax Auto & Diesel
Plot 92
Snake Park
Harare
Zimbabwe
Email: hello@quickmaxautoanddiesel.com
Website: www.quickmaxautoanddiesel.com
